Central Stop Registry for VAG Nuremberg: A Database for Faster Decision-Making and Improved Customer Service
Centralized Stop Registry for Improved Customer Service
The Challenge
Information about bus stops was stored in various systems. Changes had to be entered and reconciled multiple times. Coordinating between departments was a complex process. At the same time, passenger expectations are rising: information needs to be complete, up-to-date, and available at all times. VAG needed a solution that could do both: reduce internal complexity and improve the quality of service for passengers.
Our solution
The ZHR uses the Stop Database (HdB), a well-established solution from Hyand. All new requirements were implemented based on this system. In the central stop registry, all relevant information—from amenities and accessibility to location and operational data—is centrally recorded, maintained, and made available. Existing data repositories were largely integrated, and very large data sources were also connected via interfaces and consolidated into a unified data model. We have harmonized structures and formats. As a result, all information is consistent and usable across systems. Changes are made centrally and automatically rolled out to all connected systems. VAG employees work in a single application, access all data, and maintain it directly there. A map view supports the spatial mapping and editing of stops. Validations ensure that entries are complete and correct. A role-based concept determines who is authorized to view and edit which data. This keeps responsibilities clear and ensures data quality in the long term. We supported VAG throughout the entire project: from the technical design and data modeling to interface design, implementation, and integration into the existing system landscape.
The result
Centralized data management significantly reduces maintenance efforts. Coordination becomes easier, and processes run faster and with greater transparency. At the same time, data quality improves noticeably. Information is consistent, up-to-date, and fully available. Passengers also benefit from this: with just a few clicks, they can access reliable information about stops.
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